Maintenance

Routine Work Order Requests

To submit a work order request for routine maintenance call 617-277-1884, or send an email by clicking here. When you submit a maintenance request, please give your name, street address including any apt. number, return phone number, and a brief description of the problem. Remember to request and write down your work order number for future reference.

Urgent Work Order Requests

For urgent maintenance issues during normal business hours, call 617-277-1884. If you reach the voice mail or there is no answer, call 617-277-2022 and press zero (0) to reach the Main Office Receptionist.

For urgent maintenance issues outside normal business hours (nights, weekends, or holidays), call 617-277-2022. Our answering service will assist you and notify the on-call maintenance staff. Remember to speak clearly and slowly. Give the operator your name, street address including any apt. number, return phone number and a brief description of the problem.

Examples of Urgent Maintenance

Examples of an urgent maintenance issue are lock outs, no heat, no hot water, flooding, burst pipes, or toilet overflow. Remember to speak clearly and slowly. Give the operator your name, address, apt. number, return phone number and a brief description of the problem.

Maintenance Brochures

Property Management

Ana De La Puente Morse Apartments
O’Shea Apartments
617-277-2022 ext. 321
617-566-4666
adelapuente@brooklinehousing.org
Nery Otero 22 High/Walnut Street
High Street Veterans
617-734-6348
617-232-2283
notero@brooklinehousing.org
Carol Porcari Kickham/Col Floyd Apartments
Trustman Apartments
617-277-1382
617-232-2265
cporcari@brooklinehousing.org
Kelley Chambliss Egmont Street Veterans
Sussman House
617-713-0486
617-277-2022 ext. 328
kchambliss@brooklinehousing.org

Documents & Resident Information

Annual Rent Recertification/Continued Occupancy Packets

For current BHA Residents Only. If you are not a current resident and interesting in applying for housing visit our Applicants page
  • State Recertification Packet: Download this if you reside in: High Street Vets, Trustman Apartments, and Egmont Vets recertification forms- (The last two pages of the download comprise the the questionnaire and require legal-size paper.)
  • Federal Recertification Packet: Download this if you reside in: Walnut St./22 High St. Apartments, Park St., Pleasant St., Longwood Ave., Col. Floyd and 190 Harvard recertification forms - (The last two pages of the download comprise the questionnaire and require legal-size paper.)

Resident Handbooks

The information in the Resident Handbooks is as binding as that in your lease.It contains information about the BHA pet policy (which is different for Federal & State developments) parking, guests, and more.