Resident Services

BHA Resident Services Contacts

BHA Resident Services Staff
Danielle Mendola Resident Services Program Director (617) 413-4186
Jacqueline (Jacky) Lara Self Sufficiency Program Coordinator (617) 992-1152
Brookline Center for Community Mental Health (Service Coordination at BHA Family Housing)
Stephanie Louidor Service Coordinator – 22 High St./Walnut St. & High St. Veterans (857) 707-3483
Katja Berger Service Coordinator – Egmont, Trustman, & 86 Dummer St. (617) 735-6870
Springwell (Senior Services)
Anne Francois Care Coordinator - 50 Pleasant St. (617) 972-5645
Natisha McCants Care Coordinator - 61 Park St. (617) 607-1114
Daisy Torres Care Coordinator - 90 Longwood Ave., 190 Harvard St., Colonel Floyd (617) 972-5627
Springwell Case Management Line (617) 926-4100

General Community Resources

Resources for Seniors

  • Brookline Senior Center - (617) 730-2753
    Center-based programs and services for elderly in health, arts, nutrition and recreation.
  • Springwell - Case Management Line: (617) 926-4100
    Care coordination, community activities, and other services for BHA seniors

Children, Youth, & Family Resources

Are you a little confused on how credit works? Do you know how to repair your credit to be approved for a loan? Do you need to build credit to be approved for a loan in the future? American Consumer Credit Counseling is here to explain the process and answer your general questions. Join us on Thursday July 28th from 5:30 – 7pm. We are having a hybrid presentation! Come onsite to 341R St. Paul St (Trustman Family Learning Center) or join us on Zoom. Feel free to call/text Jacky Lara at 617 992 1152, if you have any questions.

Click here to register:

¿Tiene una computadora guardada y no la usa? ¿O tal vez necesita una clase en persona para practicar como usarla más? ¿Le cuesta conectarse en Zoom o leer su correo electrónico? ¡Venga a clase los martes y jueves en julio! 5 semanas de clase de 10-11:30am martes y jueves julio 14 - agosto 18. Si tiene preguntas, llame a Jacky a (617) 992 1152.

With housing as a base, the BHA Resident Services Program (RSP) promotes well-being and opportunity for residents of all ages, abilities, languages and backgrounds. In collaboration with our partners, the BHA programs seeks to reduce barriers so that every resident is connected with the resources and supportive relationships to maintain healthy, stable tenancies and to participate fully in the Brookline community. Services include:

  • Care coordination and community activities at properties for BHA seniors and persons with disabilities (in partnership with Springwell)
  • Service coordination for residents of BHA family properties (in partnership with the Brookline Center for Community Mental Health)
  • Self Sufficiency Program for adult residents of state family developments (Egmont, Trustman, and High St. Veterans)
  • Other resources and programming as updated on BHA website, community areas, and resident newsletters

Community News & Events

Beginning Monday May 23, 2022Face Masks are REQUIRED for residents, contractors, visitors, and staff in all BHA buildings.

Board of Commissioners' Meeting

Tuesday, July 12, 2022 at 4:30 p.m.

via Zoom

Members of the public who wish to join the meeting, please follow these instructions:

Meeting ID: 865 9633 7686

Passcode: 844595

Dial by phone:

(929) 205 - 6099